GENERAL AND PRODUCT INFORMATION
Our products are crafted from eco-friendly, sustainable materials
including bamboo, rattan, seagrass, coconut wood, olive wood, and other
natural fibers.
Yes. All kitchen essentials are made from natural materials that are safe for everyday use when used as intended.
Yes, all items intended for serving or eating are certified 100% food-safe.
Because our pieces are handcrafted using natural materials, gentle
variations in colour, grain, and texture are normal. These differences
aren’t flaws — they’re what make each item uniquely beautiful and
one-of-a-kind.
Yes, we offer simple, nature-inspired gift wrapping on select items during special occasions and holiday seasons.
SHIPPING AND DELIVERY INFORMATION
Yes, Hantique ships everywhere in Canada. All orders are processed within 48 hours from our Calgary location.
We offer $14.95 flat-rate shipping across Canada.
Orders of $200 or more ship free anywhere in Canada.
Delivery typically takes 3–7 business days within Canada, depending on your province or territory.
Although, Calgary customers can enjoy a free shipping, but Yes, local
pickup is available at checkout for customers in the Calgary area.
At the moment, Hantique ships within Canada only.
PAYMENT AND ORDER INFORMATION
We accept major credit cards, debit cards, Apple Pay, Google Pay, and other secure online payment methods.
Yes. All transactions are processed through encrypted, secure payment gateways to protect your information.
If an item arrives damaged, please contact us within 48 hours with photos of the product and packaging. We will arrange a replacement or refund right
away.orders@hantique.ca
If your order hasn’t shipped yet, we can modify or cancel it. Contact us as soon as possible for assistance.
orders@hantique.ca
Unused items in original condition can be returned within 14 days of
delivery. Please reach out to our support team to begin the process.
orders@hantique.ca
